This Information relates to the activities undertaken by Burnley Savings and Loans Ltd.
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.
What Products do we offer?
Burnley Savings and Loans Limited act as a credit broker and a lender. We can introduce you to a limited number of lenders who may be able to assist you with your requirements. We will only introduce you to these lenders.
Other Finance Facilities
You may be able to obtain finance for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What will you have to pay for this service?
As a lender you may make a payment to us for processing a finance application where we are the lender. As a credit broker you will not make any payment to us for introducing you to a finance provider. All charges that you will pay including, interest, documentation fees, where applicable, will be clearly shown on the finance agreement.
We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You can request us to disclose the amount of any commission received.
Understanding our products and documents
If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know, help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.
You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.
You should assess your financial position and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should inform us immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
Who regulates us?
Burnley Savings and Loans Limited is authorised and regulated by the Financial Conduct Authority; registration number 717019. Burnley Savings and Loans Limited address is 30 Keirby Walk, Burnley, Lancashire.
You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint.
If you wish to register a complaint, you can contact us at:
In writing: Burnley savings and Loans Limited, 30 Keirby Walk, Burnley, Lancashire. By telephone: +44 01282454744
By email: firstname.lastname@example.org
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you can’t resolve a complaint with us, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:
In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
By telephone: 0800 0234567
For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/
Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.
In writing: Burnley savings and Loans Limited, 30 Keirby Walk, Burnley, Lancashire.
By telephone: 01282 454744
By email: email@example.com